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Business Process Outsourcing
In the Philippines, we acquired 100% of Shift Resources Inc. on April 10, 2008 and Asia Premier Executive Suites Inc. on May 27, 2008, multi-service call center operations that have now been merged into a single company operating as Global Hotline Philippines.
Global Hotline Philippines operates in a competitive market segment. Our competitive advantages are our lower cost infrastructure, our customer acquisition competencies, our superior client service culture, and our focus on niche markets such as litigation documentation processing. Secondly, the Philippines has risen to become the world's second largest location for BPO operations, fulfilling a market need that is estimated by the Philippine Business Processing Association to expand by 20% in 2009. Global Hotline Philippines faces competition from organizations such as Convergys Corp, PeopleSupport Corp, and Accenture Corp among others. Global Hotline Philippines differentiates itself by deploying a mix model of standard BPO services with secured margin co-location services.
To view the Global Hotline Philippines website, Click
Here
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